Troubleshooting
General
- I need to register Sandvox, but I can't find my license key
- Sandvox has crashed. What should I do?
- Sandvox often "locks up" or displays the "rainbow cursor" when carrying out simple tasks. What can I do?
- Spotlight doesn't seem to be working properly with my Sandvox documents
- Why are there diagonal hash marks on some pages in the site navigator?
- Sandvox is not registered properly
- An object is not compatible with current version of Sandvox
Page Content
- Unexpected, extra characters appear on my site
- There are strange characters appearing on my site
- My site looks different when viewed with some web browsers
- When my browser navigates to a collection (URL ending in "/"), I get XML or RSS instead of a web page
- Social media (Twitter, Facebook, Google Plus, etc.) objects are not showing up on my published site
Publishing and Connections
- Testing my connection fails
- My site does not appear online or only partially appears
- After publishing a site, the changes I have made don't appear
- A File Download appears as garbled text
- Some of the links in my site open the Finder
- Only my Home Page publishes and there is a large yellow banner across my site
- I'm having troubles with my Keychain
HTML Code
- I have added some custom HTML to my site with unexpected consequences
- Images in my HTML code appear as blue question marks.
Collections
- Why can't I change the Home Page's file name?
- I can't reorder/rearrange/resort some pages in the Site Navigator
- A page's summary does not match the page's content
Objects
Images
Contact Forms
Videos
- A Video on my site does not behave correctly
- A Video on my site takes too long to load
- Some visitors cannot view a Video on my site
- Embedded videos do not appear on my locally published site
