Sending Karelia a Console Log
If you are troubleshooting Sandvox, Karelia may ask you to send a Console Log to help solve the issue. You only need to follow the directions below if we request such information. (Normally when reporting an issue, Sandvox includes a console log automatically, without you needing to add it manually.)
To manually send a Console Log
- Open the Console app (found in the Applications → Utilities folder).
- You should see the main Console window appear, with the title All Messages
- Enter "Sandvox" in the search field in the upper right corner of the window. This will filter the console to show only those messages that mention Sandvox.
- Use the File → Save a Copy As... menu item to save the filtered log to your Desktop. You can save it with the name Sandvox, instead of All Messages, if you wish.
- Attach the saved log file in an email back Karelia so we may examine the report.
After doing this, feel free to quit the Console application.
Keywords: console, log, logs, send, sending, e-mail, email, system, console.log, output
